Our policy lasts 60 days. after 60 days return windows, receiving the goods,(based on tracking information) we will no longer provide returns and exchanges.
We want you to be satisfied with your glasses and we stand behind our products! If for any reason you are not completely satisfied, we offer a 60-day, worry-free return policy for all products purchased directly through colorkinds.com.
Return Policy Details
1.This return policy only applies to purchases made on our website (colorkinds.com)
2.Product should be returned with any accessories that were included with the product . If the item is damaged or incomplete, the returned item may not be accepted or a processing fee may be applied.
3.Contacts return to us must unopened within 60 days of the date the order was made on our Site.
4.Late returns may be refused or assessed a processing fee, depending on the circumstances.
5.All returns must pay for the return shipping by yourself due to international shipping.
6.Customized Lens and Frames are non-refundable –Due to cutting lens blanks can not reused ans resell by your customized frames.
How to Make Return
1.Go colorkinds.com/return submit your request,Repack item carefully including all components. Be sure glasses are in original case and including the packing slip and/or include your order number.
2.After received your return request,we will organize and send you the necessary return information.
3.Currently, we cannot refund any international shipping, duty taxes, and other shipping or import fees.please use your local postal service to minimize risk of additional charges and delays in refund processing.
4.Once package is received, refunds are normally processed within 1 to 5 business days. You will receive an email or text alert stating that your refund has been processed once complete. You will be contacted if there are any issues.
5.A credit should appear on your original method of payment within 3 to 7 business days.
6. If you cannot find your original packing slip or order number, please contact Customer Support at [email protected]
All returns for a refund in this category (Preference / Changed Mind / Misc.) will incur a 4% restocking fee (includes cancellation / refund fee), which will be deducted from your refund.
This is because certain payment providers no longer provide a refund for the percentage-based portion of their processing fee when a refund is issued, and it is instead billed to us.
If your returned item is not in compliance, additional fees will be implemented at our discretion.
Exchanges may not be available at all times due to stock levels. The restocking fee, return shipping cost, and shipping for your new item will be charged in a new invoice-based order.
If your returned item is not in compliance, additional fees will be implemented at our discretion. Your replacement item will be shipped in a separate order once the invoice is paid.